Privacy Policy

1. Introduction

Fusion Stream Translation Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Professional information (company name, job title)
• Project details and requirements
• Payment information (processed securely through third-party providers)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

3. How We Use Your Information

We use your information for the following purposes:

• Providing translation services and customer support
• Processing payments and managing accounts
• Communicating about projects, updates, and services
• Improving our website and services
• Complying with legal obligations
• Marketing communications (with your consent)

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract Performance: To fulfil our translation services
• Legitimate Interests: For business operations and improvements
• Legal Compliance: To meet regulatory requirements
• Consent: For marketing communications and optional services

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in our operations
• Professional Translators: With qualified linguists assigned to your project
• Legal Requirements: When required by law or legal process
• Business Transfers: In case of merger, sale, or acquisition

We do not sell, rent, or share your personal information for marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

7. Data Retention

We retain your personal information only for as long as necessary:

• Project files: 7 years after completion (for legal compliance)
• Contact information: Until you request deletion or withdraw consent
• Financial records: As required by UK tax law
• Website analytics: Up to 26 months

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing

To exercise these rights, contact us at [email protected]

9. Cookies and Tracking

Our website uses cookies to enhance your experience. You can control cookie preferences through our cookie banner or your browser settings. For detailed information, see our Cookie Policy.

10. International Transfers

Your data may be transferred to countries outside the UK/EEA for processing. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the UK government
• Other approved transfer mechanisms

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided personal information, please contact us.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

For questions about this Privacy Policy or our data practices, contact:

14. Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: